Your Guide to Living in Your New Home, Repairs & Maintenance, End of Tenancy/Moving Out
Welcome to your new home! At Julie Philpot Lettings, we’re here to support you
throughout your tenancy—from move-in day to move-out day.
1. Living in Your Property
Your Tenancy Agreement and our detailed Julie Philpot Tenant Handbook, will guide you on responsibilities and expectations throughout your stay. If you ever have questions, don’t hesitate to reach out to our friendly team.
2. Maintenance & Repairs
🔧 Who to Contact:
- If Julie Philpot Lettings manages your property, we’ll inform you who to contact regarding maintenance issues.
- If your Landlord manages the property directly, we’ll provide you with their contact details.
🛠️ Reporting Issues:
- Contact our Kenilworth Office immediately either via telephone or via [email protected] and we will advise whether a repair is your responsibility or the landlord’s, depending on whether it’s general wear-and-tear or tenant damage.
📢 Tip: Don’t wait until a routine inspection to report a problem—let us know as soon as something needs attention.
3. Paying Rent
💷 Rent is usually paid monthly, but your Tenancy Agreement will confirm the payment schedule and details, including:
- Payment due date
- Bank details
- Reference number to use
📞 If you’re ever unable to make a payment on time, let us or your landlord know immediately so we can work with you to avoid late fees or other issues.
4. Property Inspections
🏡 Regular inspections will be carried out (if we manage the property) to ensure it’s being looked after and to give you the chance to raise any issues.
- These usually take place quarterly
- You’ll be given proper notice in writing ahead of any visit
If your landlord manages the property, they may also conduct inspections with prior notice.
5. Nearing the End of Your Tenancy
As your tenancy approaches its end, we (or your landlord) will contact you to discuss your plans:
✅ Staying On?
Let us know at least one month before the fixed term ends if you wish to stay—earlier is always better. We’ll advise on renewing the agreement.
🚚 Moving Out?
- Let us know at least one month before the end of your fixed term (or two months’ notice if you’re on a rolling tenancy).
- If we manage the property, we’ll arrange a checkout appointment with you.
- If the landlord manages the property, you’ll need to arrange the checkout directly with them.
6. Moving Out & Getting Your Deposit Back
💼 Your tenancy deposit is held to cover unpaid rent, damage, or breaches of the agreement (excluding fair wear and tear).
✔️ To receive your full deposit back:
- Leave the property clean and tidy
- Return all keys
- Remove all personal belongings
- Settle all utility bills
- Notify the council and service providers
- Tidy the garden and dispose of any rubbish
🧽 Need a professional cleaner? Ask us—we can recommend a trusted local service (you’ll pay them directly).
💰 If there are no disputes or deductions, and all forms are completed, your deposit will typically be returned within 10 working days.
Julie’s Top Tip:
Want your full deposit back? Clean everything—carpets, appliances, windows, and furniture. Leave the property in the condition you found it (or better), and don’t forget the garden!
Need Support?
We’re here to make your renting experience as smooth as possible.
Whether you’re staying or moving on, the Julie Philpot Lettings team is just a message or call away.
📞 Get in touch today – contact our Lettings Department on 01926 257540 or [email protected] and we will be happy to help.
Complaints
Data Protection
The use of your personal information is necessary for the purposes of processing your tenancy application, the management of the tenancy and for the purposes of enforcing any of the obligations under the tenancy agreement. Your personal details may be shared with certain third parties for these reasons.
In processing your tenancy application, we shall be required to process and store personal information on your behalf, and liaise with certain third parties such as the Home Office, credit referencing agencies and your landlord. We shall make every effort to keep such information safe and secure. Once you have moved into the property, it may occasionally be necessary to share contact information with trusted contractors (for example to arrange access for maintenance work), utility companies and other related parties.
We will use your personal details for these stated purposes which fulfils the lawful basis of legitimate interest under general data protection regulations. The agent will not divulge or pass on your details to any third party for marketing purposes without prior approval unless this is necessary to comply with a statutory obligation. Any personal data stored will be disposed of within a reasonable time after the determination of the tenancy. If you wish to withdraw consent for the agent to use your personal data for the purposes set out above you can contact us to request this.